Terms of service


Velvet Glow — Terms of Service

Effective Date: August 5, 2026

Welcome to Velvet Glow. These Terms of Service ("Terms") govern your use of our website and your purchase of products from us. By accessing our site or placing an order, you agree to these Terms.

1. About Us

Velvet Glow is an online retailer of beauty and skincare devices. For any questions, contact us at aliciavelvetglow@gmail.com.

2. Eligibility

You must be at least 18 years old, or have the consent of a parent/guardian, to place an order on this site.

3. Products & Descriptions

We make every effort to display our products and their features, pricing, and descriptions accurately. However:

  • Colours may appear slightly different depending on your device's display
  • We reserve the right to correct any pricing or description errors, even after an order has been placed
  • Product images are for illustration; actual packaging or accessories may vary slightly

4. Orders & Payment

  • By placing an order, you're making an offer to purchase, which we may accept or decline
  • We reserve the right to refuse or cancel any order, including cases of suspected fraud, pricing errors, or stock unavailability
  • Full payment is required at the time of purchase
  • All prices are listed in South African Rand (ZAR) unless stated otherwise

5. Shipping & Delivery

  • Delivery timeframes provided are estimates, not guarantees
  • Risk of loss passes to you once the item has been delivered to the address provided at checkout
  • It's your responsibility to provide accurate shipping information — we are not liable for delays or non-delivery caused by incorrect address details

6. Returns & Refunds

All returns and refunds are handled according to our separate [Return & Refund Policy], which forms part of these Terms.

7. Product Use & Safety

  • Our devices are intended for cosmetic, at-home use only and are not medical devices
  • Always follow the included instructions before use
  • If you have a skin condition, are pregnant, have a pacemaker, or any other medical concern, consult a doctor before using any electronic skincare device
  • Velvet Glow is not liable for misuse of the product or failure to follow provided usage instructions

8. Limitation of Liability

To the fullest extent permitted by law, Velvet Glow shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our total liability for any claim will not exceed the amount you paid for the relevant product.

9. Intellectual Property

All content on this site — including logos, product photography, and written copy — is owned by Velvet Glow and may not be copied, reproduced, or used without written permission.

10. Third-Party Links

Our site may contain links to third-party websites (e.g., payment providers, couriers). We are not responsible for the content or practices of these external sites.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of our site after changes are posted constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

13. Contact Us

Questions about these Terms? Reach out to: 📧 aliciavelvetglow@gmail.com