Refund policy


Velvet Glow — Return & Refund Policy

Effective Date: August 5, 2026

At Velvet Glow, your satisfaction matters to us. If you're not completely happy with your purchase, we're here to help.

30-Day Return Window

You have 30 days from the date of delivery to request a return. To be eligible:

  • The item must be unused, in its original condition, and in its original packaging
  • Proof of purchase (order number or receipt) is required
  • Hygiene-sensitive items (e.g., any device that has been used directly on skin) may only be accepted for return if reported as defective or faulty — for hygiene reasons, we cannot accept returns of used devices for change-of-mind

How to Start a Return

  1. Email us at aliciavelvetglow@gmail.com with your order number and reason for return
  2. Our team will confirm eligibility and send you return instructions within 1–2 business days
  3. Pack the item securely in its original packaging
  4. Ship it back to the address provided in our confirmation email

Please do not send items back without contacting us first — unauthorized returns may experience processing delays.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status.

  • Approved refunds are processed within 7–10 business days to your original payment method
  • Please note your bank or card provider may take additional time to reflect the refund
  • Original shipping costs are non-refundable, unless the item was defective or we made an error with your order

Faulty or Damaged Items

If your Velvet Glow device arrives damaged, defective, or not as described:

  • Contact us within 7 days of delivery with photos/video of the issue and your order number
  • We will offer a free replacement, repair, or full refund — your choice
  • You will not be charged for return shipping in this case

Warranty

All Velvet Glow devices include a 6-month limited warranty against manufacturing defects under normal use. This warranty does not cover:

  • Damage from misuse, drops, or unauthorized repairs
  • Normal wear and tear
  • Water damage (unless the device is marketed as waterproof)

Exchanges

Need a different item? The fastest way is to return your original item (once approved) and place a new order separately.

Non-Returnable Items

  • Items marked as Final Sale
  • Gift cards
  • Devices with visible signs of use, beyond a functional test, submitted for change-of-mind returns

Cancellations

Orders can be cancelled free of charge before they are shipped. Once an order has shipped, our standard return process applies.

Contact Us

Questions about your return or refund? Reach out anytime: 📧 aliciavelvetglow@gmail.com