Shipping policy


Velvet Glow — Shipping Policy

Effective Date: August 5, 2026

Thank you for shopping with Velvet Glow! Here's everything you need to know about how we get your order to you.

1. Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed
  • Orders placed on weekends or public holidays will be processed the next business day
  • During sales or high-demand periods, processing may take slightly longer — we'll notify you if there's a delay

2. Delivery Timeframes (via Aramex South Africa)

  • Main centres (Johannesburg, Pretoria, Cape Town, Durban, and surrounding areas): 24–72 hours after dispatch, Monday–Friday
  • Outlying/rural areas: may take longer than 72 hours, as service frequency to these areas cannot be guaranteed
  • Delivery times are estimates provided by Aramex and are not guaranteed

3. Shipping Costs

  • Flat-rate shipping: R[XX] per order (to be confirmed once Aramex rates are finalised)
  • Free shipping on all orders over R1,500
  • Shipping costs are calculated at checkout before you complete payment

4. Order Tracking

Once your order has shipped, you'll receive a confirmation email with your Aramex waybill number so you can track your parcel's journey to your door.

5. Cash on Delivery

We currently do not offer Cash on Delivery. All orders must be paid in full via [card/EFT/etc.] at checkout.

6. Delayed or Lost Parcels

  • If your order hasn't arrived within the estimated delivery window, please contact us at aliciavelvetglow@gmail.com with your order number, and we'll investigate with Aramex
  • In the rare case a parcel is confirmed lost in transit, we will send a replacement or issue a full refund, your choice

7. Incorrect Address

Please double-check your delivery address at checkout. Velvet Glow is not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you need to update your address, contact us within 24 hours of placing your order, as we're unable to make changes once an order has been dispatched to Aramex.

8. International Shipping

We currently ship within South Africa only.

9. Damaged Parcels

If your package arrives visibly damaged, please take photos before opening it and contact us at aliciavelvetglow@gmail.com within 48 hours of delivery so we can resolve it quickly.

10. Contact Us

Questions about your delivery? Reach out anytime: 📧 aliciavelvetglow@gmail.com